Family Service Bureau | Available Monday-Friday | 8:30am - 4:00pm
Annually, over 3,400 individuals are served through our emergency assistance programs.

Emergency Utilities Assistance/Good Neighbor Energy Fund
Households must be Boston residents (with the exception of East Boston, which is handled by the Chelsea/East Boston Salvation Army unit)

-Households must provide proof of income, verification of who/how many reside at the residence, current utility bill, and any documentation verifying the emergency need.
-Assistance on utility bills involves the consideration of carious factors including the availability of funding, how much is owed, if we have assisted before, and how the household plans to resolve the crisis.
-Households with a shut-off notice or termination of services have first consideration.

Emergency Furniture Assistance
Pending on funding availability households who are fire victims and who are moving out of shelters into permanent housing. Clients need referral from Red Cross or shelter confirming their termination. Vouchers are issued to Salvation Army thrift stores to purchase items.

Emergency Clothing Assistance
Individuals are issued a voucher to purchase clothing from local Salvation Army thrift stores. Fire victims, homeless individuals and those trying to obtain new employment can receive vouchers. Individuals must provide a referral letter from local agency.

Emergency Rent/Mortgage Assistance
Household must provide proof of income verification, whho lives in the home, current records providing arrangement of information about transitioning to a new location. Program is provided to prevent homelessness.

Emergency Food Pantry Assistance
Households are provided food bags of canned goods, frozen items and meat. Households are provided with enough items to last for 3-4 days. Assistance is limited to a one time basis every 3 months. There are some extreme emergency cases needing immediate assistance. Open Monday-Friday, 9:00-11:30am.

Energy Efficieny Funds Assistance
Assistance is provided to households to conserve energy and reduce utility cost by purchasing energy star qualified appliances. (Limited to refrigerators and air conditioners for elderly and disabled persons). Household must provide proof of income, documentation of those residing in the home. Household must provide at least two estimates from different stores of the items needed. A verification request letter must be provided by the landlord or the management company.

For more information on these services, please contact the South End Corps at 617.536.5260 or visit them
at 1500 Washington Street, Boston, MA 02118.

Christmas Assistance
Families who qualify can pre-register for Christmas assistance which includes; a food voucher for a Christmas dinner, winter coats for family members, and toys for each child in the household under the age of 16.

Distribution:  2019 Dates TBD
Location TBD

          You will need to bring in the following information:

  • Picture ID for all the adults living in the household
  • Current utility bill (home phone, gas, electric, cable and water) – verifies where you live
  • Birth Certificate of each child in your household under the age of 16
  • Proof of financial need (Mass Health Card, WIC, SSI approval letter, Current pay stub, etc.)

Quantities are limited and registration is based upon a first come first served basis.

The Salvation Army South End Corps Serves:

Back Bay/Beacon Hill: 02108, 02114, 02116, 02117
Fenway/Kenmore: 02123, 02115, 02215
Central: 02109, 02210, 02111, 02112, 02113, 02123, 02134, 02135, 02163
South End: 02118